Trail answers, stage by stage.

Send the item name or SKU, quantity, colour, destination country and the date you need the kit to HKHBIN@outlook.com or WhatsApp. We confirm stock, freight and lead time in writing, usually within one working day Hong Kong time, then issue a formal invoice in US dollars. Nothing is charged in the browser and we never ask for card details on this site.

Volume first: 20 to 30 litres covers a day hike with a shell, fleece, water and food, while 35 to 50 litres suits an overnight hut trip. Torso length matters more than height, so measure from the C7 vertebra at the base of the neck to the top of the hip bone, then match that figure to our sizing table. Send the measurement in centimetres or inches and we will confirm the size and where the hip belt should sit.

Our adjustable carbon poles run 65 to 135 cm. As a starting point, multiply your height by 0.68 for flat walking, shorten 5 to 10 cm for uphill and lengthen slightly for downhill; many walkers go 5 cm shorter than the flat figure on steep ground. Send your height and typical terrain and we will suggest a setting. If you prefer a fixed length, we can cut a section to your measurement as a custom order.

Yes. Custom pole lengths, non-standard pack torso sizes, embroidered team kit and bulk shell or fleece runs are all made to order. Give us the specification, quantity and the date you need it in hand, and we confirm the mill or factory date in writing before you commit. Expedition quantities usually need six to ten weeks and a deposit is stated on the invoice. Custom items cannot be returned for change of mind, though a fault in the work is covered.

It is the height of a water column that a square centimetre of fabric withstands before water passes through. 20,000 mm is a serious rain shell rating, fine for sustained rain and wet snow on a ridge. It says nothing about breathability, or about seams, zips and hood design, which is where most shells actually leak. We test a sample per batch rather than every metre, so treat the figure as a tested batch rating rather than a guarantee for one jacket.

Every shell seam is fully taped with a heat-applied tape, because the needle holes are the first place water gets in. Tape can lift at a shoulder or sleeve where the seam sits under tension, especially after years of flexing or a hot wash. Lifting tape on new kit, or within the first trips, is a manufacturing fault and we cover it. Lifting after several seasons is wear, and we can re-tape it as a paid repair.

Wash the shell on a gentle cycle with a technical fabric cleaner, never a detergent with softener or bleach. Then either tumble dry on low warmth, which reactivates the factory finish, or apply a spray-on or wash-in DWR made for the membrane. Tumble drying before reproofing revives more than people expect. A DWR that stops beading is not a waterproofing failure: the membrane still keeps water out, the face fabric is simply wetting out.

The 28 litre day pack uses 210-denier recycled nylon, with a 420-denier panel at the base and lower sides where the pack scrapes rock and gets set down. Higher denier means a thicker yarn and better abrasion resistance at the cost of weight. The main body stays at 210D so the pack still compresses and does not feel like a drum. If you carry sharp-edged gear or scrape a lot of granite, look for a pack with a reinforced base.

Warm the old tip or ferrule gently, pull it straight off the lower section, clean any grit off the shaft, then push the replacement on until it seats fully; a drop of flexible adhesive helps but is not essential. Carbide tips last many hundreds of kilometres, while the ferrule, the metal collar joining the sections, wears first. Check both before a long trip. We keep tips, ferrules and lower sections as spares for the carbon poles.

Yes. A slack shock cord usually means it has lost elasticity, not that the pole is finished. Take the sections apart, note the order and the way the cord runs, then thread new cord through and knot the end, tensioning so the sections still fold easily. Too tight makes the pole hard to fold and stresses the ferrules. We supply shock cord by the metre, and if the cord has snapped inside a section we can re-thread the whole run.

Plastics stiffen and become brittle as they cool: ABS housings on a headlamp are noticeably more fragile below about minus 20 degrees Celsius, and TPU dry bags go stiff, so fold them warm and never force a crease. Canister gas loses pressure at altitude and in the cold, so a stove may need a liquid-feed or inverted canister setup. Lithium batteries lose capacity fast in the cold, so keep the headlamp in an inside pocket and expect shorter runtime.

Dry everything before it goes into storage. Mould grows on nylon, TPU and fleece that is packed damp, it stains the fabric and the smell does not wash out. Hang the shell and the pack to dry, empty the dry bag, and store loosely in a dry, ventilated place rather than a sealed bin. UV degrades nylon, polyamide and cord over years of sun exposure, so dry kit in shade and retire a pack once the fabric tears easily or the coating chalks.

Everything ships from Hong Kong. Standard orders are packed within three working days of cleared payment, and we confirm the dispatch date in writing because a mill restock or a custom pole cut changes it. Transit is the courier estimate: typically five to twelve working days to Europe, the United States and Australia, longer for bulky freight. We send the tracking number when the parcel leaves, and the packed dimensions before it goes.

You do, unless we have agreed DDP in writing. The buyer is the importer of record, so import duty, VAT or GST, clearance handling and any brokerage fee are charged to you on arrival. We declare the goods accurately with a commercial invoice and a harmonised code; we will not mark a shipment as a gift or under-declare it. If you have a forwarder or a duty account, tell us before dispatch.

Carbon poles travel in a rigid tube with the tips protected, so a bending load cannot reach the shaft. Packs are stuffed to hold their shape, then bagged inside a double-wall carton so a base panel does not chafe. Stoves ship empty, dry and boxed, and bottles are wrapped separately. Freight is rated on volume as well as weight, so a carton of packs is charged on its dimensions; we send the packed measurements before dispatch.

Both are possible. DDP means we pay duty and clearance and deliver to your door; we quote it separately and confirm it in writing, because rates move with fuel and destination charges. Shipping to your forwarder in Hong Kong or Shenzhen is straightforward: give us the forwarder name, the warehouse address and the reference, and we will book the handover. Risk passes when the goods are handed to the forwarder, so insure the onward leg yourself.

A fault is a failure of how the item was made: seam tape lifting, a stitch run letting go, a buckle failing, a pole ferrule or shock cord failing early, or a shell leaking below its rated head. Trail wear is what the mountain does: abrasion on a pack base, scuffed carbide tips, a DWR that stops beading, UV fading, compressed hip-belt foam, mud and resin stains. Faults are covered for 12 months; wear is not a refund, but we supply spares and quote repairs.

Photograph everything before you touch it: the carton and label, the bent section with the joint and ferrule visible, or the seam tape from outside and inside, plus the batch label. Email the order number and the images within 24 hours of delivery for transit damage, or within seven days of the trip for a first-use fault. We decide repair, replacement or refund and cover the freight both ways. Do not bend a pole back or cut lifting tape first.

Manufacturing faults and transit damage: we pay return freight and the replacement shipment. Change of mind: you pay the return carriage, and we recommend a tracked service because the parcel is your risk until it reaches us. Once the item is back and inspected, refunds go to the original payment method within 10 working days, in US dollars. Exchanges depend on stock and are often faster than refunding and re-ordering. Any return needs a return number first.

Not as a change of mind. Once a shell has been rained on, a pack has carried a full load over rock, or a pole tip has ground into granite, we cannot resell the item as new, so the change-of-mind refund does not apply. A manufacturing fault found on that same trip is still covered under warranty: send the photographs and the batch label and we will repair, replace or refund. Wear from the trip itself is not a fault.

This site is operated by HKHBIN TRADE LIMITED, a Hong Kong trading company with its registered office at ROOM 701, UNIT 127, 7/F, TOWER B, NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, HONG KONG. It is the legal seller for every inquiry, invoice and shipment from this site, and you can write to HKHBIN@outlook.com. We trade in outdoor and trekking equipment, packs, poles, shelters and accessories, and we sell by inquiry rather than through an online checkout.

No. There is no payment gateway, no card form and no stored card profile on this site. We confirm the order in writing, issue a formal invoice in US dollars, and you pay by the method stated on that invoice, usually bank transfer. Never send card numbers, CVV codes or bank passwords by email or WhatsApp. If a message asks for card details and claims to be us, treat it as fraud and tell us.

Contracts made with us are governed by the laws of the Hong Kong Special Administrative Region, with the Hong Kong courts having exclusive jurisdiction. Privacy is handled under the Personal Data (Privacy) Ordinance. If you are unhappy with how we handled your data, raise it with us first; if that does not settle it, you may complain to the Office of the Privacy Commissioner for Personal Data, the PCPD, in Hong Kong.

Yes. Mixed orders of shells, packs, poles and accessories from twenty pieces are treated as wholesale: send the list, the destination country and your season dates, and we quote a freight class and a dated production slot. Guiding desks and rental fleets often want spares such as pole tips, ferrules, shock cord, buckles and repair patches, and we can include a spare kit with the main order. Bulk lead time is usually six to ten weeks.